Service
Our Mission
The concept of good service is built around the idea that a business treats its customers with respect and understanding. Our dedication to exceptional service means that we will do all we can to understand the unique challenges facing all of our customers and deliver high-quality solutions to meet their unique expectations.
Of course, even the finest products lose value if they aren’t delivered on time, which is why we believe that service is as much about on-time delivery as it is about mistake-free manufacturing. We allocate extra time and manpower to make sure that any delays are rare and fleeting and that all of our deliveries come through in a dependable and timely manner.
When it comes to providing our customers with exceptional service, our commitment includes:
- Designs and specifications that suit your unique needs
- Providing cost saving solutions without sacrificing quality
- Experience experts supported with industry leading technology
- Intuitive, efficient ordering and restocking processes
- High-quality lumber that meets our rigorous standards
- Vendor Managed Inventory Services
- Just-in-time delivery and fast turnaround times
- Sustainable, environmentally friendly practices
- No mandatory minimum orders
- Structural design drawings using the Pallet Design System
- Emergency deliveries